Customer Testimonials

Google logo
Google Sep 23, 2023

Google logo
Google Sep 23, 2023

Google logo
Google Sep 22, 2023

I had a good experience and every one was very helpful.

Google logo
Google Sep 22, 2023

DealerRater logo
DealerRater Sep 21, 2023

Great customer service and they found it was under warranty. I was met promptly and the car was ready early

Read at DealerRater

DealerRater logo
DealerRater Sep 21, 2023

Kristin did an excellent job and fixed a blemish that we both noticed on the side my car. She is the best!

Read at DealerRater

Google logo
Google Sep 20, 2023

Kirstin and Emma both helped me and they were pleasant (as always)! I love this location. Everyone is kind, efficient, and communicative!

Google logo
Google Sep 19, 2023

Still in process...but had a great conversation and interaction with Terrance.

Google logo
Google Sep 17, 2023

Great service!!!

Google logo
Google Sep 16, 2023

Great service, quick and easy

DealerRater logo
DealerRater Sep 15, 2023

During my visit, the customer service was very clear and friendly on what was needed. They were super helpful a d were able to assist with all needs.

Read at DealerRater

DealerRater logo
DealerRater Sep 15, 2023

Happy with the outcome of my car’s repair. Zack in the Service department was really wonderful to work with.

Read at DealerRater

DealerRater logo
DealerRater Sep 14, 2023

Appointments are generally available within 1-2 days. Service consultants are friendly and helpful, willing to answer questions. Technicians usually over-fill the crankcase oil by about half a quart, a potential problem.

Read at DealerRater

DealerRater logo
DealerRater Sep 10, 2023

Friendly service. Been coming here since 2019. Have had to bring my car back two times due to issues but all in all it’s business. The service department does not check their general voicemail.

Read at DealerRater

Google logo
Google Sep 10, 2023

Kristin was great. Positive attitude and a can do personality.

Google logo
Google Sep 9, 2023

The Service Center in my 5 year experience, has been exceptional, consistent, and courteous at every interaction. Special shout out to Kirstin. She is an exceptional employee, always informative, future thinking and helpful. Double checks everything, advises of next steps and future maintenance needs. Love the Uber service as well.

DealerRater logo
DealerRater Sep 9, 2023

I have over the years, enjoyed an excellent, caring and personalized service from all staff at Hansel, and more still, from a lady by the name of Christi(o)? Can't remember her name well but she was really great..made me feel Cared for, I was happy and grateful! Keep it up, thank you!

Read at DealerRater

Google logo
Google Sep 6, 2023

Service is great. The only downside is no loaner cars. Many VW dealerships do provide loaners.

Google logo
Google Sep 6, 2023

Google logo
Google Sep 4, 2023

Google logo
Google Sep 3, 2023

The customer service team is honestly the best I’ve ever worked with anywhere. I know they will treat me like family every time.

Google logo
Google Sep 2, 2023

Great service!

Google logo
Google Sep 2, 2023

Google logo
Google Sep 1, 2023

DealerRater logo
DealerRater Aug 29, 2023

Sales rep Jason was helpful, informative and attentive. The entire purchasing experience and process were enjoyable.

Read at DealerRater

Google logo
Google Aug 28, 2023

Zach was very friendly and helpful.

DealerRater logo
DealerRater Aug 27, 2023

The guys were all very nice & did their best to troubleshoot what was wrong w my beetle, they never found what was wrong but Zach was especially helpful, he was my contact person & was very reasonable & kind

Read at DealerRater

DealerRater logo
DealerRater Aug 26, 2023

Michael listened gave me 3 options that were exactly what I asked for. Hansel gave me an excellent price for the certified Jetta with low miles we made an appointment for Saturday to see the cats and decided and purchased the car within an hour

Read at DealerRater

Google logo
Google Aug 23, 2023

DealerRater logo
DealerRater Aug 22, 2023

Every staff and management person is helpful,, knowledgeable, professional, and friendly. They were also very patient with me, as I evaluated the ID.4 and asked a lot of questions over several months, to be confident that it was the right vehicle for me, and that Hansel was the right dealership for me.

Read at DealerRater

Google logo
Google Aug 22, 2023

DealerRater logo
DealerRater Aug 21, 2023

Everyone was very helpful, friendly, and patient! Very clean and organized as well. Love my new car!

Read at DealerRater

DealerRater logo
DealerRater Aug 21, 2023

I appreciate the dealers follow up service regarding my headlight issue. The service staff and management were wonderful.

Read at DealerRater

Google logo
Google Aug 21, 2023

Kirsten Kohl always takes excellent care of me when I go in for service. 5 out of 5 stars every time!

DealerRater logo
DealerRater Aug 19, 2023

Tristan is always amazing, always accommodating, and has always for the most part fix every problem, the I presented to her, very happy with the service department…

Read at DealerRater

Google logo
Google Aug 19, 2023

Great staff

Google logo
Google Aug 19, 2023

Kirstin was direct and thorough, everything she said was right on point from my Uber pick up time to the completion of my car.

Google logo
Google Aug 18, 2023

Kirstin at service dept is awesome! Very communicative and supportive in our regular and warranty service for our 2019 bug. Love the partnership!

Google logo
Google Aug 16, 2023

Great communication with Kirsten - car was done when expected.

Google logo
Google Aug 16, 2023

Simply the best !!

Google logo
Google Aug 15, 2023

DealerRater logo
DealerRater Aug 14, 2023

They have worked on our two Jetta’s, both with strange issues and they took the time to find and fix both cars. I appreciate their attention to detail and keeping my family safe on the roads.

Read at DealerRater

DealerRater logo
DealerRater Aug 14, 2023

They were very helpful and helped me understand what was wrong with my car and my options on how to fix it

Read at DealerRater

DealerRater logo
DealerRater Aug 14, 2023

Great service specially from kirstin i have taken my car for maintenance or repairs and she always does everything she can to get my car back asap

Read at DealerRater

Google logo
Google Aug 14, 2023

Kirsten is phenomenal at her job. She was very proactive in helping us to find options when we thought we might need to leave our car longer than expected due to a new recall. I also want to commend the technician who worked on our car late into the night so in the end we were able to drive away in our own car after all. We live about 2 hours away from the dealer so getting there and back can be quite a hassle. Kirsten and the crew's dedication and efficiency was highly appreciated.

Google logo
Google Aug 13, 2023

Great customer service! Everyone there was friendly and prompt to assist me with my car service.

DealerRater logo
DealerRater Aug 12, 2023

Made Vw purchase very easy and pleasurable, very stress free experience. Would buy from them again

Read at DealerRater

DealerRater logo
DealerRater Aug 12, 2023

Christian has always helped me with immediate knowledge, expedience and curtesy. Thank you very much.

Read at DealerRater

Google logo
Google Aug 12, 2023

Google logo
Google Aug 12, 2023

DealerRater logo
DealerRater Aug 11, 2023

My VW Golf was purchased new in 2014, and I have been taking it to Hansel VW Santa Rosa for service since then. Hansel also serviced my previous VWs. The staff and technicians in the Service Dept. have always been dependable, courteous and efficient. They explain what they will be doing in terms I can understand, without being patronizing. I trust them with my life every time I get in my car. Thank you Hansel.

Read at DealerRater

Google logo
Google Aug 11, 2023

It was a very nice experience the only problem is I’m on a very fixed budget and the price was very high

DealerRater logo
DealerRater Aug 10, 2023

Great experience. Kirsten is a dream to work with. Very thorough. Kept us informed throughout the process. Great bagels.

Read at DealerRater

DealerRater logo
DealerRater Aug 10, 2023

My advisor was very attentive and kept me updated all along the repairs She was professional and great to work with

Read at DealerRater

Google logo
Google Aug 10, 2023

Google logo
Google Aug 10, 2023

DealerRater logo
DealerRater Aug 4, 2023

Great customer service. The only issue is that I had to go back to the dealership because according to the finance manger I forgot to sign some part of the lease contract. So I went back and signed it then I just got another call that there is more to sign that was still missed. Not sure how you can walk out of a dealership with a new car and not have all the paperwork in order. Recommend that you know how to properly process a new vehicle lease so you don’t forget to sign something. Other then that, ...

Read at DealerRater

DealerRater logo
DealerRater Aug 4, 2023

I have always received excellent customer service! Very happy. Well done. Kristian is awesome! Thanks!

Read at DealerRater

DealerRater logo
DealerRater Aug 3, 2023

All of them in the service department are all friendly and professional. My previous visit was with Zachary. Who was very patient, professional and very informative. He's a keeper

Read at DealerRater

DealerRater logo
DealerRater Aug 3, 2023

They are a great team. From sales person, sakes manager and finance, all great service. Great follow up and support after purchase.

Read at DealerRater

DealerRater logo
DealerRater Aug 2, 2023

Christian was great in keeping us informed plus getting our approval before proceeding. Very pleasant to deal with.

Read at DealerRater

DealerRater logo
DealerRater Aug 2, 2023

Pleasant shopping experience, good honest and informed salesman, lots of inventory. Made 3 visits, resulting in a purchase.

Read at DealerRater

Google logo
Google Aug 2, 2023

Ed and Lorie at Hansel VW Collision were exempilary in ordering new parts for our 2016 Touareg TDI. Their workmanship was the best quality and precision. The only negative experience was VW’s ‘Supply Chain’ breakdown in Germany. Our car was down for 1 year & 1 month. We incurred almost $10,000 in rent-a-car bills, for an accident that was not our fault, because of VW’s parts delays. Plus we had 1 year + of car payments for a vehicle that was down. I trust that VW will do the right thing. Hansel VW collision certainly has. We needed a larger SUV- like our Touareg- ...

Google logo
Google Aug 1, 2023

The work was done properly and the A/C is much cooler than it was before the service.

DealerRater logo
DealerRater Jul 31, 2023

All the people involved were great. We had a wonderful experience. I will recommend Hansel to my friends.

Read at DealerRater

DealerRater logo
DealerRater Jul 31, 2023

They aim to please! I was very impressed with the staff of their service team. Very professional with great communication throughout the whole process. Would highly recommend!

Read at DealerRater

Google logo
Google Jul 31, 2023

DealerRater logo
DealerRater Jul 30, 2023

Friendly, knowledgeable and chill. Had a great buying experience all around. Have already referred friends and colleagues.

Read at DealerRater

DealerRater logo
DealerRater Jul 30, 2023

Excellent dealership with awesome customer service, honesty and integrity that made my 100 mile travel worth the time and effort. I highly recommend them based on my recent purchase experience. I checked with over 20 other dealerships for what I wanted and Hansel VW was head and shoulder above the rest.

Read at DealerRater

Google logo
Google Jul 30, 2023

It was great to be able to get an Uber to the dealership.

Google logo
Google Jul 29, 2023

Easy to Schedule, Efficient with Time and Courteous Customer Service. Will return again.

DealerRater logo
DealerRater Jul 28, 2023

Helpful and nice service Nicolas was a nice young man he did a great job

Read at DealerRater

DealerRater logo
DealerRater Jul 28, 2023

Everyone is so very friendly and professional. They update me throughout the day and let me know when my car will be ready.

Read at DealerRater

Google logo
Google Jul 28, 2023

DealerRater logo
DealerRater Jul 25, 2023

Nicholas Gutierrez did an outstanding job helping me buying my first car, he was there throughout the whole process understand what I was going through and helped me with a lot with the whole process of buying the car.

Read at DealerRater

DealerRater logo
DealerRater Jul 24, 2023

Navid was too aggressive Jason was worth a return visit. Thank you very much Good

Read at DealerRater

Google logo
Google Jul 24, 2023

Friendly, honest, helpful and fair prices. I even got a loaner while my car was being serviced.

Google logo
Google Jul 23, 2023

Google logo
Google Jul 21, 2023

Ease of scheduling appointment, prompt & friendly service, love my Tiguan!

Google logo
Google Jul 21, 2023

Excellent, clean dealership with integrity and very customer service oriented. Professional, knowledgeable, prompt, trust worthy sales consultant.

Google logo
Google Jul 21, 2023

Our sales person Jason Larson was excellent. he answered all of our many questions, and understood where we were in our process of research. We never felt pressured. We are thrilled with our new ID4!

Google logo
Google Jul 21, 2023

Great team, great car.

DealerRater logo
DealerRater Jul 19, 2023

Very knowledge and quick assistance when needed. They make sure that your issues will be handle concisely.

Read at DealerRater

DealerRater logo
DealerRater Jul 19, 2023

Arriving frustrated, I was greeted by Kirstin and Nick and they reassured me that they were going to take care of me and my car. They kept me updated throughout the day and let me know when my car would be ready. They have always gone above and beyond and I will continue to bring my car into Hansel Volkswagen for service.

Read at DealerRater

DealerRater logo
DealerRater Jul 16, 2023

Good customer service! A bit pricey. I would have liked my car washed when I picked it up.

Read at DealerRater

DealerRater logo
DealerRater Jul 14, 2023

They were quick to get my car in, and and provided a loaner car when the service took longer. They were responsive. I like the texting feature.

Read at DealerRater

Google logo
Google Jul 13, 2023

Great communication. Friendly. Great service. They wash my car!

Google logo
Google Jul 13, 2023

DealerRater logo
DealerRater Jul 12, 2023

Your service people are always very helpful and friendly. The car is always in great shape when it comes back from any service.

Read at DealerRater

Google logo
Google Jul 12, 2023

Zack Sheets was wonderful to work with. Polite and so helpful. Would recommend Hansel VW to anyone.

DealerRater logo
DealerRater Jul 11, 2023

Hansel VW was able to handle my concerns regarding my EPC Light and provided superb information!

Read at DealerRater

Google logo
Google Jul 11, 2023

Google logo
Google Jul 9, 2023

Quick service with happy smiling staff

Google logo
Google Jul 7, 2023

Nicholas was so great to work with! He was understanding, attentive, and really worked with us to make sure we left pleased.

DealerRater logo
DealerRater Jul 7, 2023

Very courteous and professional. Everyone is very helpful and very knowledgeable. They always make every effort to accommodate and make your experience pleasant.

Read at DealerRater

Google logo
Google Jul 7, 2023

Google logo
Google Jul 7, 2023

I appreciated Jason‘s professionalism and customer service. He made purchasing my 2023 Teague SE a great experience. Jason was a great communicator, both in person, in text and on the phone. I would choose to purchase another car from him and from Santa Rosa Volkswagen. Everyone I met on the team was friendly and professional.

DealerRater logo
DealerRater Jul 5, 2023

Great customer care. Zach was awesome in making sure I was taken care of and my car fixed.

Read at DealerRater

DealerRater logo
DealerRater Jul 4, 2023

Because of VW’s ‘supply chain’problem, our car was down for 1 year and 1 month. That hurt us financially. I contacted VW Customer Service- spoke with Colin, Kiki G, Pete N-Supervisor and was stalled and stonewalled from real resolution as they wouldn’t connect me with who would solve this situation. The supply chain breakdown is VW’s responsabity and opportunity to ‘Do the Right Thing’. Otherwise, it is a breach of Trust in VW.

Read at DealerRater

DealerRater logo
DealerRater Jul 4, 2023

Service at Hansel Dealership & Collision is precise, efficient, thoughtful and thorough, caring and friendly. Well done!!!

Read at DealerRater


Leave Us A Review