Customer Testimonials

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Google Mar 22, 2023

Everyone at Hansel is very welcoming. It’s definitely worth the hour trip for us to deal with the folks here. The service department is great as well as the sales team.

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Google Mar 17, 2023

First of all, Michael Soriano recognized me as I came in, and the whole team wished me a happy birthday. That was super sweet. Then we checked out my car and had fun for a quick drive. I never felt pushed to but (they knew I would get it, anyway). Some of the paperwork was understandably slow and tedious, but we were all chill, and had great conversation. Just really nice human beings all around.

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Google Mar 11, 2023

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Google Mar 9, 2023

Nick S, who is the Service Manager at Hansel, went above and beyond to make a situation right! I highly recommend reaching out to him if you have any issues with the service department. Thank you, Nick!

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Google Feb 25, 2023

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Google Feb 18, 2023

Kirstin was polite, and professional and was able to accommodate me even though I had confused my appointment day. She is the reason I am leaving 5 stars and has been one of the few positive experiences I have had at Hansel VW.

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Google Feb 17, 2023

Service met all expectations.

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Google Feb 16, 2023

Diego is awesome! One of the most genuine people that I've met. He went above and beyond to make the process efficient and painless and also stayed late showing me everything that he felt I should know about my car and seemed as excited as I was about it.

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Google Feb 9, 2023

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Google Feb 7, 2023

This dealership service center is awesome. The people are great. The technicians are efficient, and very knowledgeable. The service writers are fantastic.

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Google Feb 6, 2023

My salesman, Garrett, was excellent to work with.

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Google Jan 29, 2023

This car was ordered last May, so it’s been a long wait. The folks at Hansel couldn’t have been more helpful. We first met Michael last month, and he was trying so hard to assure us it would indeed come, maybe even January. My husband next went in and talked with Marci and Carol, and they went above and beyond in telling him about the car. We then both returned and met with Michael again, and my gosh, his patience and help were above and beyond. We’ve never had a better experience with a sales person. He ...

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Google Jan 24, 2023

Michael was absolutely incredible in providing comfort and expertise to this large purchase for our family. He answered all of our questions, provided guidance and assistance, calmed any fears or reservations we had, and facilitated a near-seamless transition through the purchasing procedures.

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Google Jan 24, 2023

(Translated by Google) It is very good place (Original) Es muy buen lugar

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Google Jan 10, 2023

Been communicative

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Google Dec 31, 2022

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Google Dec 24, 2022

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Google Dec 24, 2022

Comfortable buying experience. Diego was attentive and provided excellent customer experience. He delivered the deal I asked for.

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Google Dec 23, 2022

Took longer than expected to change tire, but Kristen was great

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Google Dec 16, 2022

Great communication from a knowledgeable staff.

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Google Dec 15, 2022

Very friendly staff throughout the dealership. No rush, no unnecessary stress or hassle about pricing or add Ins - even though we did add some services and features.

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Google Dec 13, 2022

Garrett Murphy was exceptional!!! Very responsive, helpful and made my car shopping experience a true pleasure. This process was new since I ordered my car without having a physical model to test drive or see in person. Garrett assisted me from step one and answered any and all questions that came up. Made me feel confident about my purchase.

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Google Dec 9, 2022

Bob was especially gracious ;as well as efficient. He helped me with my keys too.

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Google Dec 7, 2022

Jason was so easy to work with, and Ken really helped us bring the deal across the finish line. I'm so grateful to the whole team (Marci, you too!) for making our purchase experience as easy and comfortable as possible. Shout out to Maui for keeping the kids entertained while I signed the paperwork!

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Google Dec 4, 2022

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Google Nov 19, 2022

great service, friendly staff, and the shuttle to drop us off/pick us up at Target while the car was being serviced was very appreciated!

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Google Nov 17, 2022

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Google Nov 17, 2022

Kirstin Kohl, Service Advisor was on top all the way. She knows her stuff and knows how relate as a human being.

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DealerRater Nov 6, 2022

The sales person Jason was very helpful and professional, he went out of his way to make sure I was satisfied in getting the vehicle I wanted. Even calling me and giving me updates on his day off!! Would Highly recommend this dealership!!!

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Google Nov 3, 2022

Only thing that needs improvement is communication between service & customer. didn't update regularly on ETA for completion.

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Google Nov 2, 2022

Felt supported by Greg and entire staff. We worked on closing the deal even after the showroom closed and everyone stayed back to make sure I had everything that was needed.

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Google Oct 28, 2022

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DealerRater Oct 26, 2022

Helpful and efficient. This is the most customer-oriented service center I have ever used. Service Advisor K.K. is exceptional--a good communicator who handles special requests or circumstances with ease.

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Google Oct 24, 2022

Overall it was relaxed, good experience, aside from some DMV history errors, which were out of the control of the dealership and myself, it was low pressure and chill. Diego rocks.

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Google Oct 24, 2022

excellent service.

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DealerRater Oct 22, 2022

Service is always professional and thorough. Service rep was very helpful. No problem my sound well I waited.

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DealerRater Oct 21, 2022

I received great customer service. They were able to get me in and out quickly.

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DealerRater Oct 21, 2022

My service writer was very helpful and knowledgeable. She was honest and made me feel that I could trust the services that needed to be done

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DealerRater Oct 20, 2022

It was good. Nothing huge. I think the app and status tracking wasn’t accurate but that’s not terrible.

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DealerRater Oct 20, 2022

Hansel Voltswagen was a great experience from the salesman to the service department. I will definitely consider Hansel VW with my next VW purchase.

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DealerRater Oct 20, 2022

My tire replacement was handled with courtesy and efficiency. The service advisor (Ms. Kohl ) was personable and knowledgeable. On this visit, I also spoke with the service manager regarding the unique tread wear indicators on this specialized tire. He helped me identify the wear indicators and patiently answered all my questions.

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DealerRater Oct 20, 2022

Amazing employees, very friendly and respectful. I love receiving the texts about the status of the service.

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DealerRater Oct 19, 2022

Never have to wait. They are alway real nice and helpful. Go beyond what’s needed.

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DealerRater Oct 18, 2022

Efficient and quite customer oriented I was passing through on a road trip and they gave me immediate attention

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DealerRater Oct 18, 2022

Good customer service and follow-up I would buy another car here in the future.

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DealerRater Oct 18, 2022

Helpful With the problem I had courteous with explaining what I needed to do and then doing it

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Google Oct 17, 2022

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DealerRater Oct 17, 2022

They offer friendly and professional service. It's quite easy to book an appointment, too

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Google Oct 17, 2022

I was able to book a same day appointment after warning light came on my car. Mike was very assertive to my concerns and resolved my issue on site while also talking me through the services I purchased with my car that I didn't fully understand as I had not utilized them yet.

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DealerRater Oct 14, 2022

they made it right after a slight comeback problem. had to add a bit of atf as the trans was slipping after replacing the starter and torque converter. a pricey repair

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Google Oct 14, 2022

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DealerRater Oct 13, 2022

My service advisor, Kirstin Kohl, was amazing! She was kind, patient, knowledgeable, and she went above and beyond to get my car the service it needed without charging me for unnecessary services. I am so happy with Hansel VW! Thank you.

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DealerRater Oct 13, 2022

The Volkswagen dealership in Santa Rosa has helpful staff, and is one of the cleanest I have seen.

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DealerRater Oct 13, 2022

Service personnel are great. Try hard to get you in and out as quickly as possible.

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DealerRater Oct 12, 2022

I was Greeted Promptly, was given Clear Communication, and had a Fast Delivery upon pickup.

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DealerRater Oct 11, 2022

Friendly service and always professional and delivers great service! I like the taxi service too!

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DealerRater Oct 9, 2022

Excellent customer service. Jason and everyone at Hansel did a great job getting me into the car I wanted

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Google Oct 8, 2022

Very courteous staff. My car was completed when promised. Very happy with Hansel VW. Regards, Tom Maddox

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DealerRater Oct 4, 2022

These folks are prompt, courteous and professional. And since I work for a nonprofit, my income is a bit limited — they have always been more than willing to work with me to triage service based on what I can afford at the time.

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Google Oct 4, 2022

I always get great service at Hansel Volkswagen.

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DealerRater Oct 1, 2022

Great customer service. Finished on time and updated me throughout the process . Will recommend to friends.

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DealerRater Sep 29, 2022

Always pleasant to see the nice folks behind the counter. They get me in and out as soon as possible and I love that.

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DealerRater Sep 29, 2022

The service personnel were kind and pleasant. The service was efficient and affordable. I appreciated the Uber ride home.

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DealerRater Sep 24, 2022

Fast and easy service, kind people, and Kirstin is the best. Always a great experience and my car looks amazing.

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DealerRater Sep 24, 2022

Clean, courteous and on time. Service person knowledgeable. Took care of recall issue plus got rental car. Positive experience.

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DealerRater Sep 22, 2022

Everything as a whole went pretty smoothly only complaint I can say was that I specified a specific bank i bank with and I wanted to finance through and the entire time we talked about it they referred to the bank I asked for then 1-2 weeks later I received the papers from a different bank than what we talked about.

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DealerRater Sep 22, 2022

I always have good service from Hansel. Of course it is nice that I pre purchased the preventative maintenance package so that more than 4 years in I’m still getting the routine work done for no charge.

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DealerRater Sep 19, 2022

Professional, organized, clean, comfortable. Customer facing employees provide polite, skilled service that is efficient and customer focused

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Google Sep 18, 2022

quick and efficient; kept me informed.

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DealerRater Sep 15, 2022

Hansel always takes good care of my car as though it was their own. I appreciate that care for my car. I live 100 miles away from Hansel VW and the care of my car is most important to me. I love my W8 VW and plan on keeping it for a long time. Thank you Hansel VW for keeping my car in good running condition with your work and good care.

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Google Sep 14, 2022

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DealerRater Sep 12, 2022

They took care of my problem, as quickly as possible, and allowed me to wait the final day in the waiting room. I am the only driver in my home.

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DealerRater Sep 11, 2022

Mike was great through the entire process, I would recommend them for anyone needing service.

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DealerRater Sep 9, 2022

It was a pleasure dealing with Jason Logan to get my new ID.4. Once the vehicle was in, he sped up the process so I could take it home in a few hours.

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DealerRater Sep 9, 2022

The service I received was excellent and comprehensive. Kirstin initiated service on my 2000 VW Eurovan that helped to keep it running. Staff identified a starting motor problem that would have crippled a long journey and Phillipe the mechanic repaired it so I am safely able to take my van anywhere.

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DealerRater Sep 8, 2022

Professional, courteous staff. Effective communication and active listening. Timing was as expected - annoyed I was charged $29 to rotate the tires despite paying for service package via the F&I Manager. Absolutely wasn’t told that we would have to pay for that as needed.

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Google Sep 8, 2022

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Google Sep 8, 2022

had a great service and attention.

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DealerRater Sep 7, 2022

The basics I expected were covered—service scheduling flexibility to meet my needs, and rapid turnaround with appropriate work properly completed.

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DealerRater Sep 6, 2022

The staff were super friendly and efficient the process of checking my carvin for service was seamless. Very positive experience

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DealerRater Sep 6, 2022

Great job and service! The people working especially Michael was very nice and made sure everything went smooth.

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DealerRater Sep 6, 2022

I had the pleasure of working with Kirsten, she is very nice and got my service done on time.

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Google Sep 6, 2022

(Translated by Google) I think I lack a little more communication (Original) creo que falto un poco mas de comunicacion

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DealerRater Sep 4, 2022

Excellent service and kept me updated throughout the day. I appreciated the Uber ride back to my home. I will definitely be returning for future services on my vehicle.

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DealerRater Sep 4, 2022

The sales team has my vote. Jason was super helpful, knowledgeable and patient. He helped me a lot. And sold me a car.

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DealerRater Sep 4, 2022

It’s always a pleasure doing business with Hansel VW … very efficient and courteous employees

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DealerRater Sep 3, 2022

Courteous service. Nice waiting area. No surprises. Appreciate having car washed. Always a pleasure getting car serviced

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Google Sep 3, 2022

Everybody we spoke to was wonderful. Unfortunately, car dealerships are sterile, hospital-like spaces, but the friendliness and care from the staff helped breathe life into those surroundings. As did the wonderful therapy dog that was on the premises.

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DealerRater Sep 2, 2022

Great service. Excellent communication. Was able to get me a lower interest rate and worked hard to make sure everything I needed was included

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DealerRater Sep 2, 2022

Friendly service writers, fast turn around times. When my vehicle was returned, it was clean with proper repairs.

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DealerRater Sep 1, 2022

As a first-time car buyer, Hansel VW made my experience really memorable and great! Michael was very helpful with explaining car details, payment details, and all the adult things that I was learning for the first time.

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DealerRater Sep 1, 2022

Nice great customer service Good communication Kirstin knows how to treat customers .. thanks kirstin I'll see you on the next one

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DealerRater Sep 1, 2022

Team members were kind and able to resolve my vehicles issues quickly. The team to work well together.

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Google Sep 1, 2022

My wife and I stopped by Hansel VW to shop for a new family car. We were greeted by a salesman named Rob Mcmullin. I cannot praise him enough. Rob listened to what we were looking for and immediately went to work to find us the car we wanted with the options we needed. My wife and I were treated with respect and never felt pressured while we were deciding on what to do, which was a nice change from our other dealership visits that day. He found us the new VW Taos we had to have and got us ...

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DealerRater Aug 31, 2022

Great experience throughout the whole process. Our sales rep was the best I’ve ever dealt with. Great communication and follow up, friendly and accommodating.

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DealerRater Aug 31, 2022

Easy scheduling, very courteous and great communication throughout the whole process. Car was done ahead of schedule too

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Google Aug 31, 2022

Michael from Hansel VW helped me buy my first car and he was amazing! Very helpful and super conversational. He answered all of my questions and spoke to me in a friendly yet professional way, which I really appreciated. This was a big decision for me buying my Jetta, and I couldn’t have done it without Michael!

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DealerRater Aug 30, 2022

Helpful with Uber rides to town while service is done. Errs on side of cautious to avoid future issues. This more expensive than the lets wing it approach but better pennywise than pound foolish? At least of one car in the family stable.

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DealerRater Aug 30, 2022

I have had very good experiences at the Hansel dealership. The people in the service department have been very communicative and I’ve always arranged for transportation while my car is being serviced. The car is always clean when I receive it.

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DealerRater Aug 28, 2022

We purchased a VW Tiguan, and we are very happy with it. Garrett Murphy gave us excellent customer service. He's a fabulous, very nice and professional salesman.

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