Customer Testimonials
I had a good experience and every one was very helpful.
Great customer service and they found it was under warranty. I was met promptly and the car was ready early
Kristin did an excellent job and fixed a blemish that we both noticed on the side my car. She is the best!
Kirstin and Emma both helped me and they were pleasant (as always)! I love this location. Everyone is kind, efficient, and communicative!
Still in process...but had a great conversation and interaction with Terrance.
Great service!!!
Great service, quick and easy
During my visit, the customer service was very clear and friendly on what was needed. They were super helpful a d were able to assist with all needs.
Happy with the outcome of my car’s repair. Zack in the Service department was really wonderful to work with.
Appointments are generally available within 1-2 days. Service consultants are friendly and helpful, willing to answer questions. Technicians usually over-fill the crankcase oil by about half a quart, a potential problem.
Friendly service. Been coming here since 2019. Have had to bring my car back two times due to issues but all in all it’s business. The service department does not check their general voicemail.
Kristin was great. Positive attitude and a can do personality.
The Service Center in my 5 year experience, has been exceptional, consistent, and courteous at every interaction. Special shout out to Kirstin. She is an exceptional employee, always informative, future thinking and helpful. Double checks everything, advises of next steps and future maintenance needs. Love the Uber service as well.
I have over the years, enjoyed an excellent, caring and personalized service from all staff at Hansel, and more still, from a lady by the name of Christi(o)? Can't remember her name well but she was really great..made me feel Cared for, I was happy and grateful! Keep it up, thank you!
Service is great. The only downside is no loaner cars. Many VW dealerships do provide loaners.
The customer service team is honestly the best I’ve ever worked with anywhere. I know they will treat me like family every time.
Great service!
Sales rep Jason was helpful, informative and attentive. The entire purchasing experience and process were enjoyable.
Zach was very friendly and helpful.
The guys were all very nice & did their best to troubleshoot what was wrong w my beetle, they never found what was wrong but Zach was especially helpful, he was my contact person & was very reasonable & kind
Michael listened gave me 3 options that were exactly what I asked for. Hansel gave me an excellent price for the certified Jetta with low miles we made an appointment for Saturday to see the cats and decided and purchased the car within an hour
Every staff and management person is helpful,, knowledgeable, professional, and friendly. They were also very patient with me, as I evaluated the ID.4 and asked a lot of questions over several months, to be confident that it was the right vehicle for me, and that Hansel was the right dealership for me.
Everyone was very helpful, friendly, and patient! Very clean and organized as well. Love my new car!
I appreciate the dealers follow up service regarding my headlight issue. The service staff and management were wonderful.
Kirsten Kohl always takes excellent care of me when I go in for service. 5 out of 5 stars every time!
Tristan is always amazing, always accommodating, and has always for the most part fix every problem, the I presented to her, very happy with the service department…
Great staff
Kirstin was direct and thorough, everything she said was right on point from my Uber pick up time to the completion of my car.
Kirstin at service dept is awesome! Very communicative and supportive in our regular and warranty service for our 2019 bug. Love the partnership!
Great communication with Kirsten - car was done when expected.
Simply the best !!
They have worked on our two Jetta’s, both with strange issues and they took the time to find and fix both cars. I appreciate their attention to detail and keeping my family safe on the roads.
They were very helpful and helped me understand what was wrong with my car and my options on how to fix it
Great service specially from kirstin i have taken my car for maintenance or repairs and she always does everything she can to get my car back asap
Kirsten is phenomenal at her job. She was very proactive in helping us to find options when we thought we might need to leave our car longer than expected due to a new recall. I also want to commend the technician who worked on our car late into the night so in the end we were able to drive away in our own car after all. We live about 2 hours away from the dealer so getting there and back can be quite a hassle. Kirsten and the crew's dedication and efficiency was highly appreciated.
Great customer service! Everyone there was friendly and prompt to assist me with my car service.
Made Vw purchase very easy and pleasurable, very stress free experience. Would buy from them again
Christian has always helped me with immediate knowledge, expedience and curtesy. Thank you very much.
My VW Golf was purchased new in 2014, and I have been taking it to Hansel VW Santa Rosa for service since then. Hansel also serviced my previous VWs. The staff and technicians in the Service Dept. have always been dependable, courteous and efficient. They explain what they will be doing in terms I can understand, without being patronizing. I trust them with my life every time I get in my car. Thank you Hansel.
It was a very nice experience the only problem is I’m on a very fixed budget and the price was very high
Great experience. Kirsten is a dream to work with. Very thorough. Kept us informed throughout the process. Great bagels.
My advisor was very attentive and kept me updated all along the repairs She was professional and great to work with
Great customer service. The only issue is that I had to go back to the dealership because according to the finance manger I forgot to sign some part of the lease contract. So I went back and signed it then I just got another call that there is more to sign that was still missed. Not sure how you can walk out of a dealership with a new car and not have all the paperwork in order. Recommend that you know how to properly process a new vehicle lease so you don’t forget to sign something. Other then that, ...
I have always received excellent customer service! Very happy. Well done. Kristian is awesome! Thanks!
All of them in the service department are all friendly and professional. My previous visit was with Zachary. Who was very patient, professional and very informative. He's a keeper
They are a great team. From sales person, sakes manager and finance, all great service. Great follow up and support after purchase.
Christian was great in keeping us informed plus getting our approval before proceeding. Very pleasant to deal with.
Pleasant shopping experience, good honest and informed salesman, lots of inventory. Made 3 visits, resulting in a purchase.
Ed and Lorie at Hansel VW Collision were exempilary in ordering new parts for our 2016 Touareg TDI. Their workmanship was the best quality and precision. The only negative experience was VW’s ‘Supply Chain’ breakdown in Germany. Our car was down for 1 year & 1 month. We incurred almost $10,000 in rent-a-car bills, for an accident that was not our fault, because of VW’s parts delays. Plus we had 1 year + of car payments for a vehicle that was down. I trust that VW will do the right thing. Hansel VW collision certainly has. We needed a larger SUV- like our Touareg- ...
The work was done properly and the A/C is much cooler than it was before the service.
All the people involved were great. We had a wonderful experience. I will recommend Hansel to my friends.
They aim to please! I was very impressed with the staff of their service team. Very professional with great communication throughout the whole process. Would highly recommend!
Friendly, knowledgeable and chill. Had a great buying experience all around. Have already referred friends and colleagues.
Excellent dealership with awesome customer service, honesty and integrity that made my 100 mile travel worth the time and effort. I highly recommend them based on my recent purchase experience. I checked with over 20 other dealerships for what I wanted and Hansel VW was head and shoulder above the rest.
It was great to be able to get an Uber to the dealership.
Easy to Schedule, Efficient with Time and Courteous Customer Service. Will return again.
Helpful and nice service Nicolas was a nice young man he did a great job
Everyone is so very friendly and professional. They update me throughout the day and let me know when my car will be ready.
Nicholas Gutierrez did an outstanding job helping me buying my first car, he was there throughout the whole process understand what I was going through and helped me with a lot with the whole process of buying the car.
Navid was too aggressive Jason was worth a return visit. Thank you very much Good
Friendly, honest, helpful and fair prices. I even got a loaner while my car was being serviced.
Ease of scheduling appointment, prompt & friendly service, love my Tiguan!
Excellent, clean dealership with integrity and very customer service oriented. Professional, knowledgeable, prompt, trust worthy sales consultant.
Our sales person Jason Larson was excellent. he answered all of our many questions, and understood where we were in our process of research. We never felt pressured. We are thrilled with our new ID4!
Great team, great car.
Very knowledge and quick assistance when needed. They make sure that your issues will be handle concisely.
Arriving frustrated, I was greeted by Kirstin and Nick and they reassured me that they were going to take care of me and my car. They kept me updated throughout the day and let me know when my car would be ready. They have always gone above and beyond and I will continue to bring my car into Hansel Volkswagen for service.
Good customer service! A bit pricey. I would have liked my car washed when I picked it up.
They were quick to get my car in, and and provided a loaner car when the service took longer. They were responsive. I like the texting feature.
Great communication. Friendly. Great service. They wash my car!
Your service people are always very helpful and friendly. The car is always in great shape when it comes back from any service.
Zack Sheets was wonderful to work with. Polite and so helpful. Would recommend Hansel VW to anyone.
Hansel VW was able to handle my concerns regarding my EPC Light and provided superb information!
Quick service with happy smiling staff
Nicholas was so great to work with! He was understanding, attentive, and really worked with us to make sure we left pleased.
Very courteous and professional. Everyone is very helpful and very knowledgeable. They always make every effort to accommodate and make your experience pleasant.
I appreciated Jason‘s professionalism and customer service. He made purchasing my 2023 Teague SE a great experience. Jason was a great communicator, both in person, in text and on the phone. I would choose to purchase another car from him and from Santa Rosa Volkswagen. Everyone I met on the team was friendly and professional.
Great customer care. Zach was awesome in making sure I was taken care of and my car fixed.
Because of VW’s ‘supply chain’problem, our car was down for 1 year and 1 month. That hurt us financially. I contacted VW Customer Service- spoke with Colin, Kiki G, Pete N-Supervisor and was stalled and stonewalled from real resolution as they wouldn’t connect me with who would solve this situation. The supply chain breakdown is VW’s responsabity and opportunity to ‘Do the Right Thing’. Otherwise, it is a breach of Trust in VW.
Service at Hansel Dealership & Collision is precise, efficient, thoughtful and thorough, caring and friendly. Well done!!!